German Auto Group

German Auto Group are fantastic to work with!

Posted by Chuck1Wellard on 11/23/2009

Taylor and John: Many thanksfor a super experience last Tuesday with the inspection and maintenance work on my newly acquired 1999 Porsche Boxster with 52,000 miles. The blogs were correct - Taylor Chapman and the German Auto Group are fantastic to work with! John took the time to get to know me and my Porsche, and answer many of my newbee questions related to my Boxster. Taylor spent 20 minutes with me with John taking notes on the inspection of my Boxster, checking everything from back to front. Taylor obviously knows his Porsches very, very well, yet he talked to me at my non-technical level as he inspected my car. Taylor offered to take me out as a passenger in my Boxster out what turned out to be a 15 minute test drive, and that was a great learning experience. Not only did he show me how a Porsche can be driven, but he also was keenly listening and feeling for any challenges with my Boxster. For example, he could feel that the alignment was a bit off. Sure enough, when we looked at the tires when the car was on the lift, they showed signs of cupping. At no time did I feel that Taylor and John were trying to upsell me. They earned my trust and respect. Further, Taylor suggested that I wait until the 60,000 mile service to replace my worn clutch to save me some labor charges. John saved me about $75 by ordering a spare key for me versus my plan to order it through Porsche of Arlington, and by offering a replacement tire from Tire Rack at minimal mark-up. Lastly, all the German Auto Group staff I interfaced with were pleasant and upbeat, the shop was very clean and organized, and the waiting room and restroom were actually in better shape than my VW and Saab dealer's facilities. Overall, I look forward to working with Taylor, John and everyone at German Auto Group. What a "wow" first experience. Again, my sincere appreciation to Taylor and John for a job very well done. Please feel free to share this feedback with potential customers and your web site. Sincerely, Chuck Wellard ___________________________ Charles P. Wellard, CAE Vice President - Finance and Administration American Bakers Association 910 M Street, N.W., #722 Washington, DC 20001 V: 202.898.0484 F: 202.898.0485 E: cpwellard@verizon.net

UNCLASSIFIED

Posted by Mili1Williams on 11/23/2009

Mike, Just wanted to say thank you for the letting me know about your former place of employment German Auto Group. They were great! Besides taking care of my Mini, they are close to my work. Juan dropped me off at work and picked me up when the car was ready! That is customer service! I am taking my Mini there from now on, no more driving to Sterling or Manassas. The price you quoted was very close too, the cost for this job was half of the price in Manassas! I feel they are honest and didn’t cheat me. Thank goodness, with the holidays coming the savings will be useful. I have referred them to several of my employees who have BMW’s, Volvo’s and Mercedes. Well, I just wanted to drop you a note and say Thanks and Happy Thanksgiving. To you as well German Auto Group. Mili M. Williams Air Operations Supervisor Davison Army Airfield 12th Aviation Battalion DSN 656 7547 Com 703 806 7547 Fax 703 806 7110 mili.suits@conus.army.mil

Very expensive, so-so service, rude staff‎

Posted by bradbynight on 5/24/2009

Costs more than a dealership, watch out, they mark up the time it takes for a job and mark parts up big time, even more than a dealer does. The Porsche mechanic knows his stuff, but is also an arrogant thief. I took my Mercedes and my husband’s Porsche for repair, but never again will we use them, go to a dealership or find another specialist, there are lots of them just as capable, friendlier and offer better value. I think the positive reviews are by the staff.

Response from German Auto Group

Posted on 6/3/2009

Dear sir/mdme Your review does not reflect what our service and prices are about. If you are one of our customer please call me so I can check your ticket. We guarantee our prices to be 25% below dealership. such a review is very upsetting and does not reflect the integrity of our shop. I hope that you call me, Sami, and if we did this to you I will refund all your money.

THANK YOU German Auto Group!

Posted by tuula6 on 3/16/2009

I've brought my car in to be worked on here several times since I found out it existed. The place is clean, orderly and professional, but what brings me back is the honesty of the employees, quality of work and low prices. I went to my dealership recently where they quoted me hundreds upon hundreds of dollars for problems that apparently didn't even exist! Bobby Ross at German Auto Group found the problem, called to explain what was going on and took care of it. I was treated with courtesy and respect, unlike my experience at the dealership. My car is running beautifully and best of all, I paid 1/4 what the dealer had quoted me. Thank you Bobby and thank you German Auto Group...you're the BEST!!!

Excellent

Posted by ujonson on 3/14/2009

My wife and I own an older VW and AUDI. Having tired of the lack of service and the high costs associated with dealers we decided to give our business to German Auto Group based on a recommendation from a person in our neighborhood. We greatly appreciate the exceptional customer service and dedication of their entire staff and their willingness to patiently work with us to resolve the tricky intermittent oil leak and associated smell. We cannot say enough about theirattentive service, commitment to quality and value, and their kind assistance with logistics in getting our cars back and forth.